68% of call center decision makers believe mobile integration is a high priority for the long-term success of their customer relationships. (Forrester, January 2013)
Text to landline
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Incentivated are specialists in providing excellent, relevant customer service through SMS. However, there is always the possibility that return texts cannot be delivered because a customer’s mobile number is unreachable for some reason – and Incentivated has a solution in place.
Our text-to-landline system does what it promises: delivers text messages to landline. Our system, recognising that the number it is trying to contact is not mobile, provides an automated “voice” to read out the message.
Text to Landline ensures customers get relevant information, even if access to their mobile device is not possible. It can also be combined with additional SMS messages and Auto Call-back to provide an innovative, but fully-rounded and comprehensive customer service experience.
Contact us today to enhance your mobile strategy.